FAQ
SHIPPING
Do you ship internationally?
Yes. We can ship anywhere!
How much does shipping cost?
We offer free shipping on all orders.
How long does shipping take?
Canada: 2-3 business days from the date the order is placed.
United States: 2-4 business days from the date the order is placed.
United Kingdom & Australia: 4-10 business days from the date the order is placed.
Other international destinations: Typically 5-10 business days from the date the order is placed.
Will I be charged duties or taxes?
Canada & United States: No duty charges will be incurred. No additional fees or taxes will be applied to online orders. The price listed is what you’ll be charged.
United Kingdom, Australia and other international destinations: Duties and taxes may be incurred. As they vary by country, please contact your local customs office for more information. These fees are the buyer’s responsibility.
How do I get my receipt and order tracking?
Once your order is placed, we’ll email you a receipt. Once your order ships, we’ll email you a tracking number which can be used to track the progress of your shipment.
RETURNS & EXCHANGES
How do returns and refunds work?
Not in love? We accept returns for a full refund within 30 days from the date you receive your sunglasses - no questions asked. Just send an email to support@callulaco.com and we will help arrange the return. We cover the return costs. We will apply the refund to the original method of payment once we receive the return.
How do exchanges work?
If you’d like to exchange your sunglasses for another pair, email support@callulaco.com and we’ll be happy to assist! We offer a 30-day exchange window from the day your sunglasses are received. We’ll help arrange the return and will ship you the alternative pair once we have received the original sunglasses. If the new pair you request is a lower price than the original pair you ordered we will refund you the difference. If the new pair is a higher price we will charge the difference. All shipping costs will be covered by us.
OUR PRODUCTS
What are petite sunglasses and how do they fit?
Our line of sunglasses focuses on petite-fitting frames that are made for smaller faces. They're also great if you prefer slimmer fitting eyewear. For more info, check out our size guide.
Are your sunglasses unisex?
Yes! Although our sunglasses are made with women in mind they are absolutely unisex.
Am I able to put a prescription in your sunglasses?
Yes, you are able to put a prescription in our sunglasses. This is not something we currently offer for online orders. If you are in the Toronto area our sunglasses can be purchased at Glass Monocle Eyecare where an optician can help fit the sunglasses with prescription lenses. If not, speak with your local optician to find out if they are able to assist.
LOCATIONS
Are you available at any physical stores?
We currently available in-stores in Toronto and Montreal.
In Toronto at Glass Monocle Eyecare at 590 Bloor Street W and 909 Queen Street E. In Montreal at La Zone Optique at 4367 St Denis Street.
Stay up-to-date on future pop-ups and retail locations by joining our email list!
If you have any other questions feel free to contact us at hello@callulaco.com and we’ll get right back to you!